Privacy Policy

Last Updated: 14 February 2025

At Jeanies Counselling (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://jeaniescounselling.com.au/ or use our therapeutic services.

1. The Types of Information We Collect

Because we provide health-related services, we may collect both personal and sensitive information:

  • Personal Information: Name, email address, phone number, date of birth, and mailing address.

  • Sensitive (Health) Information: Medical history, current symptoms, treatment notes, and other health-related data necessary to provide safe and effective therapy.

  • Technical Data: IP address, browser type, and usage patterns collected via cookies when you browse our website.

2. How We Collect Your Information

We collect information through various means, including:

  • Directly from you via our website contact forms or booking systems.

  • During initial consultations and ongoing therapy sessions.

  • Through communications such as emails, phone calls, or SMS.

3. Purpose of Collection

We collect and use your information for the following purposes:

  • To provide and manage your therapy treatments and appointments.

  • To communicate with you regarding your care or administrative matters.

  • To comply with legal and ethical obligations (such as maintaining health records).

  • To process payments for services rendered.

  • To improve our website and service offerings.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to third parties only in the following circumstances:

  • With Your Consent: For example, if you ask us to share a report with your GP or another health professional.

  • Service Providers: Trusted third parties who assist us in operating our business (e.g., booking software, payment processors, or secure cloud storage), provided they agree to keep this information confidential.

  • Legal Requirements: Where required by law, such as in response to a subpoena or to prevent a serious threat to life or health.

5. Security and Storage

We take reasonable steps to protect your personal and health information from unauthorized access, loss, or misuse. This includes using secure digital storage, password protection, and physical security for any paper records.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights: Access and Correction

Under the Australian Privacy Principles, you have the right to:

  • Access the personal and health information we hold about you.

  • Request a correction if you believe the information we hold is inaccurate, out-of-date, or incomplete.

To make such a request, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your user experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top will indicate when changes were made.

9. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint, please contact us at: jeaniestherapies.com.au